🌎WORLDWIDE DELIVERY ✈
Our goal is to offer you the best shipping options, no matter where you at. We deliver across the world every day, and we strive to provide services of the highest level.
How can enjoy free shipping policy?
Free shipping(10-20Days) on orders over $69.
Shipping fee:
|
Standard Shipping |
| Delivery time |
10-20 Days |
| Shipping fee(US) |
$9.99 |
| Shipping fee(EU) |
$12.99 |
Both shipping fee and shipping method should be subject to what is stated on Payment Page.
How soon will I receive my package after my order placed?
There are two key factors that will decide when you will receive your package.
1. Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually it is around 3 to 5 working days to process.
2. Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
| AREA |
STANDARD |
| US&CA |
10-20 DAYS |
| UK |
10-20 DAYS |
| EU |
10-20 DAYS |
| AU |
10-20 DAYS |
| OCEANICA(NEW ZEALAND) |
10-20 DAYS |
| REST(ASIA ERICA ISLAND ETC) |
12-25 DAYS |
| CHILE BRAZIL(CNPJ/CPF/EORI NUMBER REQUIRED) |
12-25 DAYS |
| SA(COLUMBIA FERU ARGENTINA)(2DN TRANSIT) |
12-25 DAYS |
1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
- Quick checkout process
- Easily view your order status and order history
- Receive updates detailing our new releases and special promotions
2. What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.
3. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
4. Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
5. How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
6. Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address as we do not know how long the destination's customs department will have the package on hold.
7. How long does shipping take & how can I track my package?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the customs department in your country.
8. What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately at service@polarchic.com.
If you still have any question, please contact us directly at email service@polarchic.com.
